Terms & Conditions
1. About these terms
These Terms & Conditions apply to your use of formblom.co.uk and to orders placed with fōrm&blōm through this website.
Please read them before placing an order.
Nothing in these Terms affects any statutory rights you have as a consumer which cannot lawfully be excluded or restricted.
2. About us
formblom.co.uk is operated by:
FORM&BLOM LTD, trading as fōrm&blōm
Company number: 16436851
Registered in England and Wales.
Registered office: 17a Mill Street · Oakham · LE15 6EA · UK
Studio-store: 17a Mill Street · Oakham · LE15 6EA · UK
VAT registration number: 519 5998 31
Email: studio@formblom.co.uk
References in these Terms to “fōrm&blōm”, “we”, “us” or “our” mean FORM&BLOM LTD.
References to “you” or “your” mean the person using our website or purchasing goods from us.
3. Our collection
fōrm&blōm curates furniture, homeware, rugs, objects and floral designs from a range of makers, designers and manufacturers.
Some products are held in stock by us. Others are produced or ordered from the maker after your order is placed.
The maker or brand of a product may therefore be different from the retailer from whom you are purchasing it. Unless expressly stated otherwise, your contract of sale is with FORM&BLOM LTD.
4. Product information
We take reasonable care to ensure that product descriptions, specifications, dimensions, images, availability, lead times and prices are accurate.
However, information supplied by makers may change and minor errors may occasionally occur.
Images are intended to represent products as accurately as reasonably possible, but colours and finishes may appear differently according to lighting, photography, screen settings and the characteristics of individual materials.
Please contact us before ordering if a particular dimension, colour, finish, specification or characteristic is critical to your purchase.
5. Handmade products & natural materials
Many products in our collection are handmade or produced using natural materials.
Timber, stone, marble, leather, wool, ceramics, metals and other natural or handmade materials may display variations in colour, grain, figuring, knots, texture, pattern, dimensions, surface character and finish.
These variations often form an intrinsic part of the material or making process and mean that no two pieces are necessarily identical.
Reasonable natural or handmade variation which is consistent with the nature and description of the product is not in itself a defect.
This does not affect your rights where goods are faulty, damaged or not as described.
6. Prices
Prices displayed on our UK consumer website are in pounds sterling and include VAT where VAT is applicable, unless expressly stated otherwise.
Delivery charges, where applicable, are shown separately before you place your order.
We may change prices at any time, but changes will not normally affect an order we have already accepted.
7. Pricing & website errors
Although we take care when maintaining the website, a product may occasionally be shown with an incorrect price, description or specification.
If we identify an obvious error before accepting your order, we may contact you to offer the product at the correct price or cancel the affected order and refund any payment taken.
We will not deliberately rely on a pricing error to mislead customers.
8. Placing an order
When you place an order, you are offering to purchase the goods shown in your basket in accordance with these Terms.
You are responsible for checking your order, including the product, quantity, dimensions, finish, colour, fabric, configuration, delivery details and any other selected options before submitting it.
You must provide accurate and complete contact, billing and delivery information.
9. When we accept your order
An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it.
We may need to confirm availability, specifications, payment or details with a maker before accepting certain orders.
A contract between you and us is formed when we confirm acceptance of your order or otherwise begin fulfilment of it.
If we cannot accept your order, we will let you know and refund any payment already taken for the order or affected item.
Reasons may include lack of availability, inability to fulfil a selected specification, inability to deliver to the address provided, an obvious pricing or product-information error, suspected fraud or another legitimate reason preventing fulfilment.
10. Payment
We accept the payment methods displayed at checkout.
These may include credit and debit cards through Squarespace Payments, PayPal and, where offered at checkout, third-party payment methods such as Klarna or Clearpay.
Payment services may be provided by third-party payment providers and may be subject to their own terms and eligibility requirements.
We do not receive or store your complete payment-card number ourselves where payments are processed through these payment providers.
You must be authorised to use the payment method submitted with your order.
11. Availability
All products are subject to availability.
Where a product is produced by an independent maker, workshop or external manufacturer, availability can sometimes change without advance notice.
If something becomes unavailable after you order, we will contact you and may offer an alternative, revised lead time or cancellation and refund.
You are never required to accept a substitute product.
12. Lead times
Lead times supplied on product pages, during checkout, by email, verbally or otherwise are estimates unless we expressly confirm a guaranteed date in writing.
Many products are handmade or made in small production runs, and estimated lead times may change as a result of demand, workshop capacity, production schedules, materials, component availability, finishing, transport, quality control or other circumstances.
Where a product carries an estimated lead time longer than 30 days, your purchase of that product constitutes agreement to delivery within that estimated production and delivery period, subject to your statutory rights and any subsequent agreement between us.
If a material delay becomes known to us, we will endeavour to tell you.
If a delivery date is essential to you, please tell us before placing your order.
13. Made-to-order products
A product may be described as “made to order” where it is manufactured or procured after your order is placed rather than being held in stock.
The fact that a standard product is made to order does not necessarily remove statutory cancellation rights.
Different provisions apply where goods are made to your individual specifications, clearly personalised or otherwise fall within an applicable statutory exemption.
14. Bespoke, personalised & specially commissioned products
Where goods are manufactured to specifications supplied or selected specifically for you, clearly personalised or specially commissioned, statutory change-of-mind cancellation rights may not apply.
Examples may include:
rugs made to a bespoke size;
furniture made to non-standard dimensions;
individually commissioned finishes;
furniture upholstered specifically in a selected or supplied fabric;
personalised items; and
products otherwise modified or manufactured specifically to your requirements.
Where an order falls into this category, we will endeavour to make this clear before you purchase.
Please check all dimensions, specifications, colours, finishes and requirements carefully before ordering.
If you wish to change or cancel such an order, contact us immediately. Where production or procurement has not commenced and our maker permits the change without cost, we will try to accommodate you.
Once manufacture or procurement specifically for your order has commenced, amendment or cancellation may not be possible.
Nothing in this section affects your rights if goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract.
15. Samples
Samples of timber, fabrics, rugs and finishes may be available for some products.
Samples are representative rather than a guarantee that natural materials will be completely identical to the finished item.
If colour or material selection is particularly important, we recommend requesting samples where available before placing a significant or bespoke order.
16. Delivery
Our current delivery arrangements and charges are set out in our Delivery Policy, which forms part of these Terms.
For mainland UK online orders, standard delivery is currently £5.95 for orders up to £100 and complimentary for orders over £100.
Please consult our Delivery Policy for information concerning specialist furniture deliveries, lead times and access.
17. Delivery access
You are responsible for checking that furniture and other large goods can be delivered safely to the intended location.
If delivery fails because suitable access has not been provided, we may recover reasonable additional costs actually incurred as a result, including storage, re-delivery or specialist return carriage.
18. Risk & ownership
We remain responsible for goods while they are in transit until they come into the physical possession of you or a person you nominate to receive them, except where you independently instruct a carrier that was not offered by us.
Ownership of goods passes to you once we have received payment in full and, where applicable, the goods have been delivered.
19. Online cancellation & returns
For goods to which statutory cancellation rights apply, you normally have 14 days after receiving the goods in which to tell us that you wish to cancel.
You then have a further 14 days to return the goods.
Full details, exclusions and return procedures are set out in our Returns & Refunds Policy, which forms part of these Terms.
20. Condition of returned goods
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
If handling beyond what would reasonably be permitted when examining the product in a physical retail environment reduces its value, we may be entitled to make an appropriate deduction from the refund.
Where possible, please retain original packaging until you are satisfied that you will keep the item, particularly for furniture and fragile goods.
21. Change-of-mind return costs
Unless goods are faulty, damaged, incorrectly supplied or another statutory rule requires otherwise, you are responsible for the cost of returning goods following a change of mind.
Large furniture may require specialist insured transport.
Please contact us before arranging the return of furniture, rugs or other large or fragile products.
22. Faulty, damaged or misdescribed goods
Goods supplied by us must meet the standards required by applicable consumer law.
If you believe an item is faulty, damaged, not as described or otherwise does not conform to the contract, please contact us promptly.
Depending on the circumstances and your applicable statutory rights, the appropriate remedy may include repair, replacement, price reduction or refund.
Nothing in these Terms restricts those rights.
23. Transit damage
Please tell us as soon as reasonably possible if an order arrives damaged.
Where possible, retain all packaging and provide photographs showing the goods and packaging. This can help us investigate the damage with the maker or carrier.
A request to report visible transit damage promptly does not remove statutory rights that you may otherwise have.
24. Flowers & perishable products
Fresh flowers, plants and other goods liable to deteriorate rapidly are perishable products and statutory change-of-mind cancellation rights may not apply to them.
Our floral designs use seasonal natural materials. Specific varieties and stems may therefore vary according to availability.
Where substitution is reasonably necessary, we will endeavour to maintain the overall character, quality and value of the arrangement.
Please contact us promptly if flowers arrive damaged or there is another problem with the order.
25. Studio-store purchases
The statutory right to cancel many distance contracts does not generally apply simply because you change your mind about an item bought in person from our studio-store.
This does not affect your rights where an item is faulty, not as described or otherwise fails to conform to the contract.
Any goodwill exchange or credit offered beyond your statutory rights is at our discretion.
26. Promotions & discount codes
Promotional offers may be subject to additional terms.
Unless expressly stated otherwise:
promotions cannot be exchanged for cash;
discounts cannot normally be applied retrospectively;
only one promotional code may be used per order; and
we may withdraw or amend a promotion before an order is accepted.
Nothing in a promotion affects your statutory rights.
27. Intellectual property
Unless otherwise stated, the content of this website — including its text, graphics, layout, branding, photography, drawings and other material — is owned by or licensed to fōrm&blōm or used with the permission of the relevant rights holder.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, republish, systematically download, distribute, modify, commercially exploit or use our website content without the appropriate permission.
Product names, trademarks, designs and imagery belonging to the makers and brands represented by us remain the property of their respective rights holders.
28. Acceptable use
You must not knowingly:
misuse the website;
introduce malicious software or code;
attempt unauthorised access to the website or systems connected to it;
use automated methods to extract substantial parts of the site without permission; or
use the website in a way that infringes the rights of another person.
29. Third-party websites
Our website may contain links to websites operated by makers, designers, payment providers or other third parties.
These links are provided for information or convenience. We do not control third-party websites and are not responsible for their content, availability, privacy practices or separate terms.
30. Our responsibility to consumers
We do not exclude or limit liability where doing so would be unlawful.
This includes liability that cannot legally be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights in relation to goods.
We are responsible for losses which are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses which were not foreseeable when the contract was made.
Where you purchase as a consumer, we do not accept liability for business losses such as loss of profit, business interruption or loss of business opportunity.
31. Business purchases
If you purchase wholly or mainly for purposes connected with a trade, business, craft or profession, different legal rights may apply.
Where appropriate, separate terms may be agreed for professional, contract or business orders.
32. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control where the law permits this.
We will take reasonable steps to minimise the effect of such an event and resume performance as soon as reasonably practicable.
Your statutory rights remain unaffected.
33. Personal information
We use personal information in accordance with our Privacy & Cookies Policy.
34. Changes to these Terms
We may update these Terms periodically, for example where our services, payment methods, delivery arrangements or applicable law change.
The version applying to an order will normally be the version in force when that order was placed.
35. If part of these Terms is unenforceable
If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.
36. Governing law
These Terms and any contract between you and us are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory rights available to you under applicable law and may have rights to bring proceedings in the courts applicable to where you live.
37. Contact
If you have a question about an order or these Terms, please contact:
fōrm&blōm
17a Mill Street · Oakham · LE15 6EA · UK